Pengumuman
Jumat, 31 Mei 2024
Service Standards for Issuing Business Licensing in the Oil and Gas Subsector
Business Licensing services for the Oil and Gas subsector are provided to business actors who have submitted applications and fulfilled the requirements through the website perizinan.esdm.go.id. Business parties may collect the licenses authorized by the designated official at the Administrative Office of the Ministry of Investment/BKPM.
A. Types of Licenses
- New Permanent Business License for Oil and Gas Transportation
- Adjustment Permanent Business License for Oil and Gas Transportation
- Extension Permanent Business License for Oil and Gas Transportation
- New Temporary Storage Business License for Oil and Gas
- License for Utilization of Oil and Gas Exploitation Data – Data Disclosure
- License for Utilization of Oil and Gas Exploitation Data – Study
- Survey License Outside Conventional Oil and Gas Working Areas
B. System, Mechanism, and Procedure
- Registration and fulfillment of requirements on perizinan.esdm.go.id
- Evaluation and verification by the Ministry of Energy and Mineral Resources (ESDM)
- Issuance of Business Licensing by the Ministry of Investment/BKPM
- Collection of license documents and completion of the IKM questionnaire
C. Service Timeframe
- Issuance of Business Licensing by the Ministry of Investment/BKPM: 3 working days
D. Fees/Charges
- No fees charged
E. Handling of Complaints, Suggestions, and Feedback
1) Complaint channels:
a) Complaint officers
b) Written letters
c) Complaint box
d) Call Center 169
e) Complaint email
f) LAPOR! page of the Ministry of Investment/BKPM
2) Complaint handling process:
a) Direct complaints: immediate response
b) Complaints requiring further review: field inspection and coordination meetings
F. Service Management
Facilities and infrastructure include: computers, internet, telephones, printers, supporting applications, back-office desks, and special facilities for persons with disabilities.
G. Supervision and Evaluation
- Tiered supervision and functional oversight
- Annual evaluations and customer satisfaction surveys
H. Service and Security Assurance
- Excellent and integrity-driven service
- Safety and security measures: fire extinguishers, emergency stairs, medical officers, security personnel
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